Connecting Customers to Products & Stores
Japan Electronics needed to bridge the gap between online interest and in-store purchases while building trust through direct customer conversations in Pakistan's competitive electronics market.
Online-to-Offline Bridge
Converting digital engagement into physical store visits and phone consultations while providing customers with easy access to store locations nationwide.
Building Trust at Scale
Establishing credibility and trust for high-value electronics purchases through personalized conversations before customers commit to buying.
Multi-Touchpoint Journey
Creating a seamless customer journey from awareness to consideration to action across multiple channels including WhatsApp, Messenger, and phone calls.